1. Who We Are
Calm Home Cleaning ("we", "us", "our") operates as a domestic cleaning introduction agency. We introduce independent self-employed cleaners to residential customers and facilitate booking arrangements and related communications.
We are the data controller for the personal data we collect.
2. Information We Collect
We may collect and process the following personal data:
- Name, contact details, and property address
- Booking details and service preferences
- Communications between you and us (including email, phone, or messaging platforms)
- Payment-related information processed securely via third-party payment providers
- Technical data such as IP address, browser type, device information, and website usage data
3. How We Use Your Information
We use your personal data to:
- Arrange and facilitate introductions between customers and independent cleaners
- Manage booking requests and related communications
- Respond to enquiries and customer support requests
- Improve our website, services, and user experience
- Comply with legal, regulatory, and insurance obligations
4. Legal Basis for Processing
We process personal data on the following lawful bases:
- Performance of a contract (to facilitate bookings and introductions)
- Legitimate interests (to operate and improve our services)
- Legal obligation (where required for compliance purposes)
5. Sharing of Information
We may share relevant booking information with independent self-employed cleaners in order to facilitate a booking request.
We may also share personal data with trusted third-party service providers who assist with:
- Website hosting and infrastructure
- Email and communication services
- Payment processing
- Analytics and website performance tools
- Customer relationship management systems
All third-party providers are required to handle personal data securely and in accordance with applicable data protection laws.
We do not sell personal data.
6. Data Storage and Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
Personal data is stored using secure third-party systems and service providers with appropriate security controls.
7. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Meet legal and insurance requirements
- Resolve disputes
- Maintain business records
8. Your Rights
Subject to applicable data protection laws, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
To exercise your rights, contact us using the details below.
9. Cookies
Our website uses cookies and similar technologies to:
- Enable essential website functionality
- Analyse website traffic and usage
- Improve performance and user experience
You can manage or disable cookies through your browser settings.
10. Third-Party Services
We may use third-party services including:
- Google Analytics
- Microsoft Clarity
- Cloudflare services
- Email and communication providers
- Payment processing providers
These services may process data on our behalf as data processors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
Continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact: hello@calmhomecleaning.co.uk