1. Who We Are

Calm Home Cleaning provides domestic cleaning introduction and booking services in North London.

2. Information We Collect

We may collect:

Name, contact details and address.
Booking and service preferences.
Communication history.
Payment information processed by trusted third-party providers.
Technical information such as IP address, browser type and usage data.

3. How We Use Information

We use personal information to:

Process bookings and arrange cleaning services.
Communicate with customers and cleaners.
Respond to enquiries.
Improve our website and services.
Meet legal and regulatory obligations.

4. Sharing Information

We may share relevant booking information with the cleaner assigned to your booking. We may also share information with trusted service providers who assist with website hosting, email services, analytics, payment processing and customer communications. We do not sell personal data.

5. Data Storage

We take reasonable steps to protect personal information from unauthorised access, disclosure or misuse. Information is stored using reputable third-party systems and service providers.

6. Your Rights

Subject to applicable law, you may have rights to:

Access your personal data.
Correct inaccurate information.
Request deletion of your data.
Restrict processing.
Object to certain processing activities.

7. Cookies

Our website may use cookies and similar technologies for functionality, analytics and performance monitoring. Users may control cookies through their browser settings.

8. Third-Party Services

Our website may use services including:

Google Analytics
Microsoft Clarity
Google Business Profile integrations
Email service providers

9. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact

Requests and questions: hello@calmhomecleaning.co.uk