1. About Us
Calm Home Cleaning ("we", "us", "our") operates as a domestic cleaning introduction agency. We introduce independent self-employed cleaners to residential customers and facilitate booking arrangements and customer communication.
We do not employ cleaners and are not a cleaning service provider. All cleaners introduced through our platform operate as independent self-employed contractors.
2. Booking Services
By requesting a booking, you confirm that you accept these Terms & Conditions.
All bookings are subject to availability of independent cleaners. We reserve the right to decline booking requests at our sole discretion.
We act solely as an introduction and booking facilitation service and do not provide cleaning services ourselves.
3. Independent Cleaners
Cleaners introduced through Calm Home Cleaning are independent self-employed contractors.
We match customers with suitable cleaners based on availability, location, and customer requirements. Customers may request an alternative cleaner before a booking is confirmed.
We do not guarantee the availability of any specific cleaner for future bookings.
We do not supervise, direct, or control the manner in which cleaning services are performed.
The contract for cleaning services is formed directly between the customer and the independent cleaner.
4. Customer Responsibilities
Customers agree to:
Customers are responsible for providing accurate information about the property and access conditions.
- Provide safe and reasonable access to the property
- Provide cleaning products, materials, and equipment unless otherwise agreed
- Ensure pets are appropriately controlled where necessary
- Inform us of any hazards, access restrictions, or special requirements in advance
- Secure valuables and sensitive items
5. Pricing and Payment
Prices displayed on our website are estimates unless confirmed in writing.
Final pricing may vary depending on property size, condition, and customer requirements.
Payment terms will be communicated during the booking process. Failure to make payment may result in cancellation of future bookings.
6. Cancellations and Rescheduling
Cancellations and rescheduling are subject to our Cancellation Policy, available on our website.
Repeated late cancellations may result in refusal of future bookings.
7. Complaints
If you are dissatisfied with a cleaning service, please notify us as soon as reasonably possible and ideally within 24 hours of the appointment.
We will make reasonable efforts to facilitate communication between the customer and the independent cleaner and assist in resolving issues where appropriate.
We do not provide warranties or guarantees regarding services performed by independent cleaners.
8. Limitation of Liability
To the fullest extent permitted by law, Calm Home Cleaning acts solely as an introduction and booking facilitation service.
We are not responsible for the acts, omissions, negligence, or performance of independent cleaners.
We accept no liability for any loss, damage, injury, or costs arising from services provided by independent cleaners, except where such liability cannot be excluded under applicable law.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
9. Data & Privacy
Your personal data is handled in accordance with our Privacy Policy.
10. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on our website.
Continued use of our services constitutes acceptance of the updated Terms.
Contact
If you have any questions about these Terms, please contact: hello@calmhomecleaning.co.uk